Shipping policy

Courier details
Metta Play uses third party couriers to deliver your package, including but not limited to Australia Post and UPS. All packages are sent via regular post with tracking details, however you have the option for express at an additional cost. Items are shipped from Melbourne, VIC or our center in California, USA.

Depending on availability, products will be dispatched within two to five days of your payment being received via your selected postage option unless otherwise stated. Please understand that we are unable to guarantee the exact delivery date. If you need a product by a certain date, please email us and let us know and we will do our utmost to get it to you on time.

Freight charges, where applicable, will be added to your order once your shipping details have been selected and entered in the check out process. Postage charges paid for the original dispatch are non refundable.

Customer details
Please ensure you enter your details correctly, all addresses including post code should be double checked, as missing parcels or parcels that are returned due to incorrect addresses will incur a postage fee of up to 100 per cent of the original purchase. Delivery addresses cannot be altered once an order has been processed.

Overseas shipping
For overseas shipping, you will be liable for any import duty or other taxes, fees and charges applicable by customs or other authorities in the country of receipt. If you are unsure whether this is applicable to you, we do recommend that you contact your local tax or custom authority.